Bewertungen für Progressive Insurance Senior Customer Service Representative | Glassdoor.de

Progressive Insurance Bewertungen für Senior Customer Service Representative

Aktualisiert am 28. Aug 2019

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3.8
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BewertungstrendsBewertungstrends
71%
Würden einem Freund empfehlen
0%
Befürworten Geschäftsführer
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
1 Bewertungen
  1. „Good opportunity”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Senior Customer Service Representative 
    Empfiehlt

    Ich habe bei Progressive Insurance gearbeitet (Vollzeit)

    Pros

    They have shift bids and pays good

    Kontras

    Not a lot of schedules to choose from

    Progressive Insurance2019-08-28
  2. Hilfreich (14)

    „Customer service representative”

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    • Work-Life-Balance
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    Ehem. Mitarbeiter - Senior Customer Service Representative in Cleveland, OH
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe für mehr als 3 Jahre bei Progressive Insurance gearbeitet (Vollzeit)

    Pros

    Some Good people, good benefits, lots of food choices in cafeteria

    Kontras

    Progressive constantly wins the best place to work but it’s a lot of smoke and mirrors. They offer perks and do fun things to cover up the fact that Customer service representatives get treated poorly by the company and by customers. You are told it’s a customer service job, but you will be pressured constantly to upsell and suggest other products to “lock the customer in” to other policies so they don’t leave. Once... the customer turns down your offer, they expect you to ask again. If you don’t have perfect metrics you usually get stuck with a weekend day or a crappy schedule. Every single minute you spend off of the phone is tracked. If you need a minute of relief off of the phone, you have to use your break time. I worked here a couple years and I could count on one hand the days where the calls were NOT back to back to back for 8 hours. If you have any type of anxiety do not take a job in this role. The metrics and constant calls/customers calling you every name in the book is not worth it. You won’t be able to move up out of this role and You can find something for the same pay and not be as stressed.

    Mehr anzeigen

    Rat an das Management

    They are all too brainwashed already

    Progressive Insurance2018-07-18
  3. Hilfreich (1)

    „Great company with flexible schedules”

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    • Work-Life-Balance
    • Kultur & Werte
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    • Vergütung und Zusatzleistungen
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    Akt. Mitarbeiter - Senior Customer Service Representative in Tampa, FL
    Empfiehlt
    Positive Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als 10 Jahren bei Progressive Insurance (Vollzeit)

    Pros

    Schedule flexibility, work from home ability, casual environment

    Kontras

    I can not think of any down side.

    Progressive Insurance2018-03-19
  4. „Customer Service”

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    • Work-Life-Balance
    • Kultur & Werte
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    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Senior Customer Service Representative in Glen Allen, VA
    Empfiehlt

    Ich arbeite seit mehr als 10 Jahren bei Progressive Insurance (Vollzeit)

    Pros

    Professional yet very laid back atmosphere. Suburb training that gives you the proper knowledge needed before interacting with customers.

    Kontras

    Traffic in Northern Virginia is awful an hour drive would take between 1 1/2 to 2 hours.

    Progressive Insurance2015-11-18
  5. Hilfreich (4)

    „Good Leadership”

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    • Work-Life-Balance
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    • Vergütung und Zusatzleistungen
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    Ehem. Mitarbeiter - Senior Customer Service Representative in Riverview, FL
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als ein Jahr bei Progressive Insurance gearbeitet (Vollzeit)

    Pros

    Management really makes efforts to make working in a call center fun Had Wii's in breakrooms, on site Doctors and Nurses for your self and family, gym on site

    Kontras

    Hourly rate could be a bit better.

    Rat an das Management

    Would find a way to make it easier to understand how to earn pay raises.

    Progressive Insurance2015-05-18
  6. Hilfreich (2)

    „This is the BEST Company I have ever worked for!”

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    • Work-Life-Balance
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    Akt. Mitarbeiter - Senior Customer Service Representative in Riverview, FL
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als 3 Jahren bei Progressive Insurance (Vollzeit)

    Pros

    Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    Kontras

    Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

    Progressive Insurance2014-06-05
  7. Hilfreich (3)

    „Disappointing”

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    Akt. Mitarbeiter - Senior Customer Service Representative in Mayfield, OH
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als 5 Jahren bei Progressive Insurance (Vollzeit)

    Pros

    Bonus at the end of the year Easy to get a day off if you plan ahead of time

    Kontras

    No longer have flexible schedules Depending on the manager your stress level could be unbearable No one is on the same page Pushes sales, even if its not what you signed up for

    Rat an das Management

    Get on the same page and attempt to be more understanding to call center reps

    Progressive Insurance2014-05-21
  8. „It use to be a place where you did not feel micro managed and they cared about the employee.”

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    • Work-Life-Balance
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    Akt. Mitarbeiter - Senior Customer Service Representative in Austin, TX
    Empfiehlt nicht
    Positive Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als 10 Jahren bei Progressive Insurance (Vollzeit)

    Pros

    Good pay with possibility of gain sharing

    Kontras

    Company has gotten where all they think about is the bottom line. There is little room for advancement unless you work in Ohio at the corporate office. They continue to add more work on you but do not increase the pay for the additional work. No room to comment on the mid year and end of the year review. You just have to acknowledge it has been gone over with you.

    Progressive Insurance2014-05-04
  9. „Progressive is just what the name implies!”

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    • Work-Life-Balance
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    Akt. Mitarbeiter - Senior Customer Service Representative in Mayfield, OH
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als 5 Jahren bei Progressive Insurance (Vollzeit)

    Pros

    Progressive provides an open, inclusive culture with communication and leadership transparency. Management maintains and values integrity and honesty in all areas.

    Kontras

    None I have found in my 6 years here.

    Rat an das Management

    Keep doing what you do!!! Having such a great culture where opinions are freely solicited and great ideas are valued and implemented makes for a great employee experience.

    Progressive Insurance2013-11-04
  10. Hilfreich (3)

    „Pay is decent but little advancement opportunities unless one is at the corporate headquarters.”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Senior Customer Service Representative in Phoenix, AZ
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als 10 Jahre bei Progressive Insurance gearbeitet (Vollzeit)

    Pros

    Overall compensation is good. Work from home is available.

    Kontras

    Many of the extras like a gym and on-site health clinic were taken away over time. A lot of office politics. Ineffective managers are not dealt with while effective managers are not recognized. A lot of micromanagement.

    Rat an das Management

    Please, please, please stop the micromanagement. Not all but some use this "tool" to manage their teams. It may be effective in the short term but long term it creates resentment and lower productivity.

    Progressive Insurance2013-10-18
16 Bewertungen gefunden