Bewertungen für Okta Senior Technical Support Engineer | Glassdoor.de

Okta Bewertungen für Senior Technical Support Engineer

Aktualisiert am 14. Jul 2017

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5 Bewertungen gefunden

3.9
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BewertungstrendsBewertungstrends
65%
Würden einem Freund empfehlen
100%
Befürworten Geschäftsführer
Okta CEO Todd McKinnon
Todd McKinnon
5 Bewertungen
  1. Hilfreich (6)

    „Great Company with Fantastic Leadership and Growth - Technical Support Both Challenging and Rewarding”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Senior Technical Support Engineer in San Francisco, CA
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit weniger als einem Jahr bei Okta als Vollzeit

    Pros

    - Customer Support Team is led by fantastic leadership that both listens and cares about what you have to say, is interested in your career trajectory (it was even brought up in my interview which is one of the reasons I joined the company), and invests heavily in team engagement and improvement. - The Support team is the best of the best. I have the pleasure of working with some of the most motivated, intelligent..., and engaged team members that anyone could ask for. - There is never a sense of "working alone" or unwillingness to assist from any coworker. Truly a great team to be in! - The new employees are consistently coming in better than their predecessors. Continuing this trend will make sure the team always is the best team to work in. - The work continues to grow in complexity and for those that like to continually learn and be challenged, there is no better environment than Okta! - Salary and benefits are great, and annual reviews to keep compensation competitive are better than any other place I have worked. - Kitchens are now rotating stock with new food to keep things feeling fresh. - Growth opportunities continue to expand, with new roles and positions opening up on an increasing pace.

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    Kontras

    - If you aren't ready for a challenge, this may not be the place for you. - The company is growing fast. This leads to plenty of growing pains and problems, which the company is working hard to scale at the current level. - Some of the team members have a personal problem against management that they won't let go due to issues that have primarily passed before I joined the team. When prompted about issues that... could be fixed, more often than not, complaints that are shared are based on a personal view that doesn't consider other coworkers or the team as a whole. Luckily, you'll find that these tend to be a small minority of the group, and the newer employees are both very satisfied and engaged in their roles, actively working towards creating a better work environment.

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    Rat an das Management

    - You are doing a great job growing at this speed! - Make sure that you keep a close eye on manager to employee ratio, as the US team is headed towards a situation where employees may not be able to get enough one-on-one time because the managers are too overloaded. - Support team has lost some fantastic talent due to feeling slighted or unfairly treated. Some people see the management as unwilling to change or... make things fair for all employees. Make sure these individual problems are addressed and that each employee feels that their concerns are understood, and continue to work with them towards amicable solutions. Not everyone feels this way, but the fact that there are some that do should be an indicator that more attention is needed in this area.

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    Okta2017-07-12
  2. Hilfreich (2)

    „This is the place you WANT to work”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Senior Technical Support Engineer in San Francisco, CA
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als einem Jahr bei Okta (Vollzeit)

    Pros

    Nearly unlimited advancement potential Group works together as a unit Management pays attention and cares

    Kontras

    Workload. If you want an easy job this is not the place for you Did I mention workload? Yes it's manageable -- and the rewards are very real -- but at first you'll feel like you are failing (that eventually passes)

    Rat an das Management

    Hire more people as best you can. I know the right candidates are very very challenging to find....keep up the good fight

    Okta2017-07-14
  3. Hilfreich (10)

    „Good Company, People and Culture - Stay away from the Support Department”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Technical Support Engineer in San Francisco, CA
    Empfiehlt nicht
    Negative Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als ein Jahr bei Okta gearbeitet (Vollzeit)

    Pros

    Great People, Salary and Culture. Free food and snacks. Most people are easy going and are determined to help you succeed no matter what.

    Kontras

    Support Management doesn't listen. Performers get penalized by picking up the slack of others. Patterns of others are overlooked that are obvious. (e.g. case load gets high, mysterious sickness so cases can be re-distributed to others; rinse and repeated) -- Burnout factor is high due the above -- Cases are not distributed evenly (again performers get penalized) -- Processes are made up on-the-fly to appease... situations, however NOT thoroughly thought out -- Processes are not enforced for everyone, even when on the same Team -- When you speak up about anything, you become a target Stay away from Support.

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    Rat an das Management

    Instead of saying "we will fix that", actually fix things. Being a "Team player" gets old when you let others slide by. Deal with it is not the answer. "Yes men" are for Government , not for a fast-growing company.

    Okta2017-06-29
  4. „Great collaboration athmosphere, good benefits”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Senior Technical Support Engineer in Sydney
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit weniger als einem Jahr bei Okta als Vollzeit

    Pros

    Start up environment, great team, great benefits. Equal opportunities for everybody. You receive shares with your compensation package. Offices are first class! Friendly people!

    Kontras

    Too much information to digest in a little time but once you get it gets easier to navigate in the company

    Okta2016-02-05
  5. Hilfreich (20)

    „Good benefits, bad management”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Senior Technical Support Engineer in San Francisco, CA
    Empfiehlt nicht
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite bei Okta ()

    Pros

    Good Salary Good benefits with excellent felangi

    Kontras

    Cut throat culture Poor attention to details

    Rat an das Management

    Go IPO soon

    Okta2015-11-23
5 Bewertungen gefunden