Arbeitgeberbewertungen für Next Jump | Glassdoor.de

Bewertungen für Next Jump

Aktualisiert am 7. April 2019
161 Bewertungen

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Next Jump Founder, Chairman and Chief Executive Officer Charlie Kim
Charlie Kim
112 Bewertungen

Mitarbeiter-Bewertungen

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  1. Hilfreich (1)

    „A bad company to work for”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Customer Experience Associate in London, England (Vereinigtes Königreich)
    Ehem. Mitarbeiter - Customer Experience Associate in London, England (Vereinigtes Königreich)
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Next Jump gearbeitet (Weniger als ein Jahr)

    Pros

    Good perks, decent pay for London living standards

    Kontras

    Horrible location. Outside a toilet in the London office. Micromanagement of staff. Extremely high turnover. Also they have no HR

    Rat an das Management

    You need to find some sensible management and install a HR function.


  2. „Job review”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Software Engineer in Bronx, NY (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Software Engineer in Bronx, NY (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Vollzeit bei Next Jump gearbeitet (mehr als ein Jahr)

    Pros

    training to improve leadership skill

    Kontras

    dealing with logistics and management

  3. Hilfreich (4)

    „Accelerated personal a career growth - nothing else like it!”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Software Engineer in London, England (Vereinigtes Königreich)
    Akt. Mitarbeiter - Software Engineer in London, England (Vereinigtes Königreich)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Next Jump (Über 3 Jahre)

    Pros

    - Next Jump really believes in giving people people more responsibility than they can think they handle. You will end up going outside your comfort zone a lot and working on many tasks that would normally be outside your job role. When you look back, you will be amazed and how much you were able to achieve that you didn't think possible. While this isn't for everyone, I have found my own career growth to be massively advanced when compared to my peers, having had experience with all parts of running a company, from HR, Finance, Engineering, Customer Support, Client Management. If you are interesting in running your own company or being in a startup - this is an ideal training ground.
    - Working with other companies and improving their company culture is really eye opening to the pervasive issues in the rest of the industry. While Next Jump is by no means perfect, its very open to criticism and is honest about where it needs to improve. Sharing those lessons with the employees and other companies makes the company feel very human, and constantly changing.
    - You feel cared for. I feel like everyone around me cares for me and is trying to help me be the best I can be. Everyone is a genuinely nice person and lots of people make life long friends. Management take interest in peoples lives and try to help (some really amazing stories from the CEO helping out people).
    - The company does encourage people to be themselves and honest about their strengths/weakness. This can be challenging and strange at first, especially as from childhood we are told to only show our strong side. However, in the long run this makes everyone more rounded, humble and open to other ideas. Has also helped me in my personal life tackle approach issues i would have ignored or struggled at, by considering how I am at work reflects me at home.
    - The benefits/perks are pretty good (outside of personal growth). Dinner is often provided, laundry, laptop, trips to New York, gym membership, drinks/snacks etc etc.
    - The Co-CEOs are extremely honest, authentic, hard working and dedicated to the company and the people who work here.

    Kontras

    - All of the above takes a lot of energy. Not just to help yourself but to help others. Nobody works on the weekend, but you will be expected to work beyond the 9-6 hours, generally during the q4 period which is busiest. This isn't a clock in, clock out job and that attitude doesn't survive well here (but they are upfront with this).
    - The responsibility and level of decision making expected is often beyond what you feel you can do, and can feel unfair at times. However, you are making decisions someone 10-20yrs + experience would be making elsewhere.
    - Sometimes the decisions made on employees is whats right for the company, but not for the individual at the time (or can feel that way). Especially when you feel you have put a lot of effort in or deserve something, management (with a bigger picture/experience) feel differently. Often these are discussions around perks or career growth.

    Rat an das Management

    I do think there is an issue with (or at least the perception of) long term career growth beyond 4-5 years. While many small companies have this problem, I think we should strive to provide a path for long term. Especially when those people leave with vast amounts of training and experience, its the junior people who feel the pain (lessons lost).


  4. Hilfreich (1)

    „One two three four five”

    StarStarStarStarStar
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Vollzeit bei Next Jump gearbeitet

    Pros

    Good work culture encourages you to improve

    Kontras

    Too personal with what they ask you


  5. Hilfreich (26)

    „Puts the Cult in "Culture"”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich arbeite in Vollzeit bei Next Jump (Über 5 Jahre)

    Pros

    Gym. Laundry. Free food. Ends there.

    Kontras

    I decided to write this review to prevent anyone from making the same mistake I did: accepting a position at this cult. The customer experience department at Next Jump is beyond pathetic. Most of this is because the CEO is a megalomaniac (Charlie), the other "CEO" is a figurehead who's one of the dumbest people I've ever worked for. Perhaps the only inspiring thing about working for this company is that people so vapid could make that much money. This company ONLY recruits college kids. Ask anyone who looks older than that how they came to the company and chances are a) they've been there since college b) they started 7+ years ago. Why? That's how cults operate they brainwash people who don't know any better. They use hazing tactics, making people do manual work not in their job title to make them feel a false sense of camaraderie. They treat their temp workers like GARBAGE. Why? These are their direct words: "they've burned us before." Basically, they hired a few people who didn't know how to handle themselves at happy hour five years ago and now they use it as an excuse to treat the people who are working with their customers like they need to earn the the right to work at such a "high performing" company. But if your from Tufts, you can be the dumbest person there, they'll give you a position because well... you went a good school. Absolutely no resources are give to the Customer Experience Team and there is no one "takes ownership." Customers are left waiting for weeks to get a simple response. The employees don't even use perks at work because there are so many bugs and they're worried that something could go wrong with their trip/product. If you're not cut throat and political they won't view you as "a leader." The CEO will outright comment on people's weight and personal life. Many people left the company after he shamed an employee for getting hit by a car. Mind you, this is AFTER he hosted a party that went from 7-2 AM and there was a mandatory dance that he forced employees to partake in (the proof is on youtube). He likes to tell jokes about how one of the employees (I guess her Next Jump "family" wasn't looking after her) got hurt as a result of his over indulgent parties. Over indulgent because this company does not even cover the basics. They're Customer Service is never staffed properly. They have a rotation of temps who they make go through a "gated process" (ie jump through arbitrary hoops just so management can let them go after they've wasted their time. For a tech company they do not leverage technology at ALL, but specifically in customer service. Escalations will be left for weeks (who sends these using email anymore... archaic). Why? The company is more interested in taking millions of dollars from the government to have them adopt their cultish apps. They want the government to use their apps to leave each other "anonymous" feedback. They have a bunch of dying plants taking up half of their office because every time they set forth an initiative it always fizzles out shorty after. Why? Because IRONICALLY even though all employees are forced to go through leadership training the leadership is so bad that turnover is out of control and what does that leave you with? A bunch of dead plants and employees that hate you, but are forced to stay because you're using their immigration status as leverage. The funny thing is they actually blame all of the temp agencies in NYC. Exactly. It's not them, and how they barely acknowledge these people, manipulate them into a fruitless "gated process", haze and humiliate them... it's all the temps. They're just not cut from the same cloth as all of the employees who went to the "good" schools. Well, all of those employees are leaving if they're not stuck because of immigration logistics. Some engineers who have been there for a while even complain of not doing well on interviews (while trying to escape) because their skills are so rusty. If you need further evidence of this company's poor, POOR leadership just go on the corporate perks website. Let that speak for itself. Write a ticket into customer service. If your request is even a bit complex see how long it takes for them to get back to you... and how accurate the response is. There has been NO INNOVATION in that department for ages. How can you innovate when you don't have a team? And the remaining team is too arrogant or incompetent to DO anything. Half of what they do could be automated, just smart enough in leadership has stepped up. Because let's face it, they have the companies they work with pushing their product so they don't care at ALL about the customers. PLEASE any company or agency that plans on going into business with them... ask them what their NPS is. They don't even know the term and let that be a testament to how abysmal their service is. They don't care about it because they don't see it as revenue generating They look down on it and even make people who are demoted in the company (the company has a no fire policy, so these are people who just don't do anything and don't have the self-respect to leave) work in the department. There is a lot more to say. But this is my plea to anyone considering employment there, ESPECIALLY temps... just don't. It may seem like decent pay, but it's a cult. They'll fire you and make up a reason. Anytime you go on vacation or leave for the weekend just be aware that you could get a call that they don't want you back and they'll mail your things. Maybe you asked too many questions, or maybe you just didn't feel like staying until 11PM. Yes, this company asks that you stay several nights until 11 or 12, people will even sleep over in the office. Of course, this isn't a formal thing that they'll ask via email, just like they won't formally demand that you go to their spin class (seriously guys... that would be illegal). They just shame you if you don't. This is why people who were in frats and sororities thrive, they're used to it. They even tape people while they're working out and use the footage to comment on people's personal characteristics.... because how you ride a bike TOTALLY correlates with how you perform in your professional life. They're so understaffed because they only recruit twice a year. The hiring process is a popularity contest where employees put stickers on the faces of people they liked, or thought were "super hot" candidates. These are basically all yes men who exhibit no sense of self in interviews (they gotta be malleable... *ahem* humble). During one of these OF COURSE they have an after party (not mandatory at all... like all of their fun team building events) that goes until 2AM. Employees cannot even weigh in on people who will be joining their team (because that makes a lot of sense). Who doesn't want to stay up beyond twelve hours with no extra pay? I had an employee as me a bunch of questions about a candidate over a drink. Turns out that he reported our entire conversation back to my supervisor who video conferenced me a week later quoting our 2AM conversation. Vindictive? Totally, but that's exactly the type of people who THRIVE here. She video called me and didn't even tell me that someone else was listening to our conversation out of view until our conversation was over. The whole place sets you up to fail. Takeaway: JUST SAY NO. Or maybe they'll take three months to email you your offer like they often do and that'll make the decision easy for you.

    Rat an das Management

    I'm talking to the investors (management is past hope): fire the CEOs and get real, experienced people in the company. Get rid of the "no fire" policy, because it breeds laziness and incompetence. Give people more than two weeks off. Stop using immigration as leverage (kinda unethical to do that). Stop hiring people based on how "humble" they are (because you CLEARLY have no accurate way of gauging that) and because they went to one of the five schools you like and start hiring people based on their experience and skills. Create a REAL training program for new hires that doesn't involve hazing and breaking them down military style.


  6. Hilfreich (4)

    „Opportunity + responsibility”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter in London, England (Vereinigtes Königreich)
    Akt. Mitarbeiter - Anonymer Mitarbeiter in London, England (Vereinigtes Königreich)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Next Jump (Über 3 Jahre)

    Pros

    As well as decent compensation and very competitive perks (including some very unique ones - trips to NY, weekly laundry service), the main pros are around Next Jump's investment in you, and the career progression opportunities offered. The level of trust and ownership you will be given is huge, but with a robust support system in place to enable to accelerate your growth and learning. Everything in the company is geared towards bettering you as an individual, and there are so many initiatives baked in to day-to-day life as a Next Jumper which enable you to do so. A true meritocracy, where you will get out what you put in.

    Kontras

    With a lot of responsibility comes downsides. You will need to be ambitious and have true perseverance at times to succeed. Rapidly accelerating your personal and professional development is not always easy (although comes with great reward), but if you're not bought into this development, Next Jump may not be the place for you.


  7. Hilfreich (11)

    „Don't get sucked in because of they money”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Next Jump gearbeitet

    Pros

    Free food
    Pay is good but it comes at a price (see below)
    That's it.

    Kontras

    Literally everything in the company is a con. The 'managers' (inexperienced bunch of grads) are like high school bullies. They also treat non-fulltimers / temps like fleas and this is condoned by all full-timers no matter how nice they are. Including MDs.

    When I say everyone talks about everyone 24/7, that is all these children do.
    They also want to know a ton of stuff about your personal life through what they call 'PLB'. It's intrusive and probably breaking some parts of the British Law.

    They believe in 'collective suffering', it's just a bit mental that the company hasn't been under a watchdog investigation. It can really damage your mental health.
    Their job descriptions are really vague.

    Rat an das Management

    Just be nice, decent humans??? It is not hard! Isn't that part of the company's ethos anyway?

  8. Hilfreich (12)

    „The Greatest Show”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Ehem. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt nicht
    Positive Prognose
    Negativ Geschäftsführer

    Pros

    Most of the people who work here are nice, friendly. Fitness classes, snacks, office space are also great.

    Kontras

    Where to start? Everyone is unhappy and people are leaving. Next Jump’s management refuses to listen to feedback. Most things that current or past employees have shared are either ignored or never reach the CEO. The management is arrogant and stuck in their heads. They don’t see how toxic they have made the culture. HR department doesn't exist so most cries fall on deaf years.

    CEO is a great showman, amazing at manipulating people and selling lies to both clients and employees. Thousands of dollars are invested in “pro-bono” events for clients so they think that the CEO has answers to all their problems and can hence pay big bucks to Next Jump for his help. Next Jump employees are forced to participate in these events and present a fake picture of how happy and engaged they are. Management is busy fooling its million dollar clients while it’s employees are crying.

    If you are a prospective employee or client who is thinking of working with Next Jump, please BE WARNED! Take the Glassdoor reviews seriously and get out when you can!!!

    Rat an das Management

    Stop selling lies to your employees and build trust. Think about why are people so unhappy.

    Your current leadership team only feeds lies to you to keep you happy. They cannot be honest with you because they are afraid.

    Either change or quit.


  9. Hilfreich (9)

    „Nightmare”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in London, England (Vereinigtes Königreich)
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in London, England (Vereinigtes Königreich)
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Next Jump gearbeitet (mehr als ein Jahr)

    Pros

    The cons far outweigh the pros...

    Kontras

    - crazy cult like culture based on fake psychology techniques- they want to break you so they can ‘make you’
    - a lot of bully and backstabbing. Be prepared for people to discuss your private matters
    - crazy working hours for little returns. They expect investment bank hours but won’t pay you for that time.
    - litter consideration for staff, especially temps
    - barely any diversity

    Rat an das Management

    Please just quite so someone else can run the ship before it sinks.


  10. Hilfreich (5)

    „Customer Service Avocate”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Customer Service Advocate
    Ehem. Mitarbeiter - Customer Service Advocate
    Empfiehlt nicht
    Positive Prognose
    Negativ Geschäftsführer

    Ich habe bei Next Jump gearbeitet (Weniger als ein Jahr)

    Pros

    Everyone is super welcoming and positive, mistakes are tools to learn.

    Kontras

    Very narrow culture. I tried to fit in and wanted to make the job work but in the end I couldn't connect to the culture because it felt a disingenuine.

    Rat an das Management

    Step outside of your comfort zone and be a little bolder, take more chances. The company would thrive even more!