Bewertungen für Lesara

Pros

Das nette Kollegium! Alle sind sehr hilfsbereit und stehen mit Rat und Tat zur Seite, um gemeinsam schnell alle Probleme zu lösen und einen tollen Kundenservice zu liefern. Auch das Arbeitsfeld ist sehr vielfältig und bietet stets Abwechslung und die Möglichkeit, sich weiterzuentwickeln!

Kontras

Mehr Benefits, ein höheres Gehalt bzw. ein BVG-Ticket wären super.

Pros

- Nice office and location - Good teammates - Nice kitchen/showers to use

Kontras

I was at customer service department. Company culture is deceptive and lacks transparency. Communication overall is terrible. Unclear 'channels' and process make the most simple problems difficult to solve. Lots of whispers, lots of talking behind people's back. "flat' hierachy is a lie. Trying to to solve problems by talkking to other departments are met with threats from manager, everything must go through a long "channel" of communication that simply never gets answered. Trying to solve a problem yourself is simply hard. - Extreme inflexibility with employees personal lives. - "Bonus" (what is required to make the salary livingable) requirements are changed without much warning and frequently to avoid being paid. I have heard of people who leave not receiveing their final bonus payment after they leave. - Pressured to find and refer new hires, and when this does happen reasons suddenly appear to avoid paying the referral bonus. - HR acts as enforcement for founders/upper management, not to help employees. Requests for meetings to give feedback or discuss issues are simply ignored. Emailing HR for feedback meeting requests are mostly not answers. - Talking to other departments about possible moves or role changes are met with threats and anger by current managers. Current managers will give silent treatment or ignore when they are upset. - Discussions about progression/salary increases are non existent, no raises are given with new responsibilites and an amazing "no" is heard when wanting to progress. Matching rising living costs it not done. - New/prospective employees are sold on many perks (gym, yoga classes, language classes etc) that simply do not exist. -Fundamental, basic problems in the shop are simply ignored. Employees are told by management to delay or lie to customers about issues. - Almost no feedback meetings, only ;feedback; received on work is when we got paid and saw how much bonus we received.