Arbeitgeberbewertungen für Healthfirst (New York) | Glassdoor.de

Bewertungen für Healthfirst (New York)

Aktualisiert am 18. März 2019
379 Bewertungen

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Pat Wang
226 Bewertungen

Mitarbeiter-Bewertungen

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  1. „Great place to work with a supportive team”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose

    Ich arbeite in Vollzeit bei Healthfirst (New York)

    Pros

    Good support from manager/supervisor
    Competitive salary
    Reasonable workload
    Support from team when learning new skills

    Kontras

    No maternity/paternity leave policy that I know of (besides what is mandated by law)

    Rat an das Management

    As a healthcare company, I think more care should be given to the type of benefits/insurance that is made available to employees. Compared to some other leading companies, the benefits offered are very modest.


  2. „Great Place to Work”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Information Security in New York, NY (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Information Security in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Healthfirst (New York) (Über 3 Jahre)

    Pros

    Healthfirst’s mission is focused on providing outstanding care to its members. You can really get behind that. It also has a transformational IT department and growing business focused on people.

    Kontras

    With growth comes a lot of change and opportunities. The opportunity that comes with the change is good while the change can be challenging at times.

  3. „Career Opportunity”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Service Agent
    Ehem. Mitarbeiter - Senior Service Agent
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Healthfirst (New York) gearbeitet (Über 3 Jahre)

    Pros

    Employee appreciation and good benefits

    Kontras

    Communication, professionalism and accountability in workplace.

    Rat an das Management

    n/a


  4. Hilfreich (3)

    „Bad culture”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich habe in Vollzeit bei Healthfirst (New York) gearbeitet (Über 10 Jahre)

    Pros

    Opportunity to learn and grow.

    Kontras

    The past two years the culture of the organization is very bad.
     Firing talents and hiring their close friends.

    Rat an das Management

    Please pay attention to what is really going on in the company.


  5. „Nice environment”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Provider Operations in Lake Mary, FL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Provider Operations in Lake Mary, FL (Vereinigte Staaten von Amerika)
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Healthfirst (New York) (Über 3 Jahre)

    Pros

    Great medical, dental, 401k, PTO benign package.

    Kontras

    No room for growth.


  6. Hilfreich (4)

    „Some good people, a LOT of confusion.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Organizational Development Senior Specialist in New York, NY (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Organizational Development Senior Specialist in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Negative Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Healthfirst (New York) gearbeitet (mehr als ein Jahr)

    Pros

    Committed employees, reasonable work life balance, great business model that returns revenue to sponsor hospitals improving outcomes for the community.

    Kontras

    Leadership vacuum. No strategic human resource function despite large HR & OD staff

    Rat an das Management

    Think about 21st century leadership more.


  7. „Overall great call center environment”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Member Service Representative in Lake Mary, FL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Member Service Representative in Lake Mary, FL (Vereinigte Staaten von Amerika)
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Healthfirst (New York) (Über 5 Jahre)

    Pros

    clear expectations, wonderful benefits, great incentive options

    Kontras

    little career advancing opportunities at the moment, high tax on bonuses

  8. Hilfreich (3)

    „Employer cares about quality work”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Healthcare Analyst in New York, NY (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Healthcare Analyst in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Healthfirst (New York) (Über 3 Jahre)

    Pros

    Healthcare analysts have a lot of autonomy and respect within the organization. Work/Life balance is decent depending on the team. High expectations, which is good for hard workers.

    Kontras

    Many of the software and systems are outdated, and getting things done in a large organization can take a long time due to bureaucracy and outmoded systems. There is an awareness of this and significant attempts to change the culture and systems we use.... but it takes time.

    Rat an das Management

    Provide more training to people managers -- just because someone is a good individual contributor does not make them a good manager. Provide more training to junior staff to allow them to learn new things and grow.


  9. Hilfreich (3)

    „Unfulfilling”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Assistant Vice President in New York, NY (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Assistant Vice President in New York, NY (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Healthfirst (New York) (mehr als ein Jahr)

    Pros

    Take a hard look at the company culture.

    Kontras

    This is hard to write, because there are good people here. Healthfirst has good potential, but the atmosphere is rife with confusion and there is little organizational discipline. As a result, it usually takes thrice the effort to get one simple thing done. It's Sisyphus pushing a boulder up the mountain. It is a low functioning organization that operates at a CMMI level 1 maturity level. There are few processes, procedures or training in place, and a broken company culture has lead to low employee morale, low employee satisfaction, and high attrition (employee turnover). It's a revolving door.

    Rat an das Management

    None


  10. Hilfreich (4)

    „Okay until you are tired of it.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Member Service Representative in Lake Mary, FL (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Member Service Representative in Lake Mary, FL (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Negative Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Healthfirst (New York) gearbeitet (mehr als ein Jahr)

    Pros

    Set hours, weekends off depending on what line of business you work, opportunity for OT, they try to build up a good culture in the work force. Paid training & bonuses. Opportunity to work from home but you could be on that list for over a year.

    Kontras

    The systems suck and do not work as they are supposed to. No communication between the vendors or other departments. We have no records of 75% of the correspondence that gets sent out so we look like idiots when we don't know what a member is talking about when they call in. The enrollment department is total crap, they don't know how to do their job and they don't read any of the notes that are left in the case. (Example - Used to have to submit cases 3-4 times to get a result, I would go out of my way to include the specific information from biztalk or screen caps of ePaces and they would still NOT update a member's account to show they're active. Its not fair that these people should suffer because some idiots can't do their job properly even when they're given all the information they need to do so. I ended up doing things the backway, which means that I would risk my QA scores, cause I felt so bad for people, which would affect my bonuses ). A lot of the good you do is overlooked, you could have a 2 hour phone call with someone and solve their issues and no one will ever know but the QA team will pick a 5 minute phone call where you forgot to do one little thing and they'll dock you points. There was a time where I pointed out and took the time to document examples of things not working correctly or how enrollment doesn't know how to do their job and sent it to my superiors, they never said anything, nothing got fixed. They talk about how you have 'potential' to grow but don't actually help you, they just delegate more tasks for you to do so they don't have to do them. Medical Management is lazy and doesn't want to help, they are rude and act like they are too bothered to do anything. Seniors are quick to point out what you did wrong but don't bother to elaborate when you inquire further. I have worked in customer service for 7+ years and at other places, have had people literally scream in my face but this place will suck your soul out of your body. I used to cry before my shifts because I hated my job so much, I am so glad I left.

    Rat an das Management

    Listen to your employees suggestions. Quit the favoritism, it shows. Open a better line of communication with the vendors and other departments like enrollment and MM. Get different IT people to correct the issues with your systems because whoever you had from 2016-2018 just isn't cutting it. Follow up and respond to your employees instead of leaving them in the dust, can't tell you how many seniors I talked to and less than half of them would follow up when they said they would. Also, get your seniors/TLs/Supervisors all on the same page, I had so many people tell me different things for the same policy, fix the inconsistency.