Arbeitgeberbewertungen für Glassdoor | Glassdoor.de

Bewertungen für Glassdoor

Aktualisiert am 17. April 2019
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Glassdoor CEO Robert Hohman
Robert Hohman
425 Bewertungen

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  1. Hilfreich (204)

    „Work feels like HOME!!”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Online Sales Representative in Chicago, IL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Online Sales Representative in Chicago, IL (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Weniger als ein Jahr)

    Pros

    I wake up every morning pumped to walk into work... sounds cliché, but so true! The culture is unlike any company I've come to work for or interviewed for. Everyone in the Glassdoor community is truly genuine and extremely helpful in all aspects. Upper management will help you focus on your next career steps, in setting up mentorships and having one-on-ones to meet your goals. Since I've started as an OSR (only about 3 months ago) 3 of my teammates have been promoted so growth in the company can be fast and is expected.

    We moved into a new office on Fulton Market, which is completely beautiful with a great view of the city.

    Your coworkers will become family!

    Kontras

    As a new team, the role is continuously changing, but management's positive energy and great communication helps for an easy transition.

    Rat an das Management

    Every day you have a smile on your face and bring great energy to the entire office. The team appreciates everything you do for us and the company!

    Antwort von Glassdoor

    29. Mai 2018 – HR Team

    Thank you so much for sharing how much you enjoy working at Glassdoor. Creating a work environment and culture where people feel welcomed and they can be themselves is something we strive for and... Mehr


  2. Hilfreich (43)

    „Glassdoor changed my life”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Enterprise Account Manager in Chicago, IL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Enterprise Account Manager in Chicago, IL (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Über 3 Jahre)

    Pros

    Glassdoor was my first job right out of college. I moved to a new city where I didn't know many people. The reason why I wanted to work at Glassdoor was that I believed in the product and it was something that was useful to me in my job search. Little did I know that a short three years later I would be looking back at my decision to accept my first job at Glassdoor as one of the best decisions of my life. Many of my closest friends were made through my time on various teams throughout the Glassdoor organization. I know every review says it...but the best part of Glassdoor is truly the people.

    - Career Progression -
    There are plenty of opportunities for promotions for top performers. If you work hard and stand out, you absolutely will be moved from role to role quickly.

    -Strong Managers-
    I've had four managers at Glassdoor and every single one of them has been wonderful.

    -Compensation-
    Top performers are compensated like top performers. The ability to both hit and exceed quota is very real and can be accomplished by anyone who is willing to put in the work.

    -Benefits-
    Top of the line (and free) health/dental benefits with a ton of fun stuff around the office. Snacks, beer, ping pong, and darts.

    -Work/Life Balance-
    Amazing flexibility based on manager and position. Employees are treated like adults and allowed to WFH or take PTO when needed.

    Kontras

    Any company has cons no matter how great it is. Glassdoor has always done a good job taking feedback both from public reviews and internal feedback and laying out a plan to make changes. However, it sometimes takes longer to accept/see the issues and put into place fixes since we've grown so quickly.

    -Sales Operations-
    Many of our systems are very, very, very broken. This can occasionally lead to over or underpayments that you as an employee you have to watch out for. This SEEMS to be getting better lately and I know is top priority to be fixed this fiscal year.

    -Billing Department-
    As a sales rep, your compensation is tied to your clients paying (or not paying) your bills. This means that you are often times working with the Billing Department to resolve payment issues for clients. Our Billing Department is painfully understaffed and emails/Slack messages go unanswered for weeks creating tough situations with clients who expect resolutions quickly.

    Rat an das Management

    Keep putting your people first, we all love you for it.

    Focus on the Billing Department, we're losing revenue due to a lack of accountability and responsiveness.

    Put people into Sales Operations leadership positions who have experience setting up and managing our systems. You've clearly noticed the issues and seem to be on the right track.

  3. Hilfreich (9)

    „Great place”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (Weniger als ein Jahr)

    Pros

    Wonderful people, strong leadership, uplifting mission, clear vision for future

    Kontras

    more focus on developing/training across the org'n

    Rat an das Management

    keep up the good/hard work, keep focusing on your people


  4. Hilfreich (8)

    „Great four years, but left disappointed.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Director
    Ehem. Mitarbeiter - Director
    Empfiehlt nicht
    Negative Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Glassdoor gearbeitet (Über 3 Jahre)

    Pros

    Overall, I had a very positive experience at Glassdoor. Nine months ago, I would have rated the company 4 stars.

    Here's the top of my "pros" list.

    1. People - My direct team was composed of professionals who are expert at their jobs, have fun with their work, and are genuinely great people. This extends to the Enterprise Sales and Customer Success teams as a whole. These are the groups I worked most closely with, and it's a talented team overall.

    2. Creativity - My leaders gave me a ton of trust to create new opportunities for the company. They trusted me to innovate our approach, and get the job done to grow the company. I believe I delivered by qualifying for 3 President's Clubs in 4 years. I'm very thankful for the trust in me, and hope that I've passed this spirit on to my team.

    3. Knowledge - I grew my skills substantially during my tenure at Glassdoor. I was put in several situations where I had to "figure things out" in order to drive growth. I had to push the envelope regularly, which grew my knowledge-base over my 4 year tenure. These attributes will stay with me as my career moves forward, and I'm thankful for that.

    Kontras

    The company has changed dramatically from when I joined 4 years ago. It was a disappointing end for me, given the highs my team achieved during my tenure.

    Dramatic change is to be expected when you're in growth mode, and especially after an acquisition. However, the top "cons" listed here are why I dropped my rating to 3 stars. They definitely played a role in my departure from the company.

    1. Senior Leadership - The "feel" is dissipating. Everything is "rationalized" through spreadsheets, and decisions are made via endless hours in conference rooms. Many key departments are run by an MBA who doesn't have prior experience leading in said capacity. This has created a lack of first-hand customer knowledge, and is causing a diminished connection with team members who interface with customers and prospects every day.

    2. Cross-Functional Partners - Team members in other departments are willing to help, but the company is separated into silos. Each department has their own OKRs, and few of those correlate with overall customer success. As a result, time spent selling for reps is greatly reduced. Reps routinely spend hours, and even days, waiting on cross-functional support. Most reps end up just doing things themselves to deliver to customers on-time.

    3. Lack of Innovation - This may be number 3 on my list, but was probably my biggest issue. The company continues to push high growth targets...but isn't producing new, monetizable products to drive that. The market is changing dramatically, and the company is falling behind. Even if the revenue numbers look good at an aggregate level, there are significant risks to the business that will manifest themselves over the next 12-24 months if true innovation isn't realized.`

    Rat an das Management

    I know it will be obvious who wrote this review, so as always...I'll tell it like it is. I aim for this advice to be constructive, but also very honest. Nothing I say should come as a surprise, as I've shared my feedback on multiple occasions.

    There are three key areas I believe management should address:

    1. The Mission - Glassdoor's mission statement has become fuzzy for many in the ranks over the last few months. The actual wording of the mission, and the recently stated vision for the company, are at odds. Many Enterprise reps are concerned about Glassdoor's market position over the next two years. There is a lack of clarity over Glassdoor's future value proposition, and what reps might actually be selling. The mission has always been our north star, and that became fuzzy with the new vision.

    2. EQ - You need high IQ to power the company and make smart business decisions. I agree with that 100%. However, you also need EQ to be a leader and achieve balance. You can lay out the best plan anyone's ever seen...but if you don't have the "hearts and minds" of your people, it can all be for naught. I have too many examples of lack of EQ over the last 6 months to list. My job became much more mechanical, with a focus on serving information up. Yet, I knew that leadership was only going to listen to the MBA's opinion first. This lack of awareness played a sizable role in my departure.

    3. Customer Focus - The company is so focused on internal operations, that it shifts attention away from what's happening on the front lines with customers and prospects. Over the last nine months, I started to see my job as more of an "Operations" leader versus a "Sales" leader. Spending more time in spreadsheets to serve up internally wasn't my idea of time well spent. There certainly needs to be time spent on operations, but the pendulum is 90/10 operations to customer focus from Glassdoor's leadership right now. Rarely are leaders involved with customers or prospects...and when they are, it feels like more work for the sales team.


  5. „Amazing Teams & Huge Opportunities”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Senior Account Manager in London, England (Vereinigtes Königreich)
    Akt. Mitarbeiter - Senior Account Manager in London, England (Vereinigtes Königreich)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (mehr als ein Jahr)

    Pros

    Huge market opportunity, strong & passionate teammates & transparent leadership. Honestly, I'm not sure I've worked for a better company anywhere else. I am genuinely excited to come to work and see my colleagues, and work together to build on the opportunities here in EMEA.
    The overall team is very supportive and there is very little pettiness which is pretty rare in a Sales environment.

    Kontras

    Don't hold back addressing negativity across teams. As we grow quickly, we need to remember to stay positive and focused on the longer term goals.

    Rat an das Management

    As we continue our hyper growth across EMEA, it's important to remember where we came from as a company. I understand our culture will evolve, but remember to continue the transparency and company mission that made our brand what it is today.


  6. „Great place to start a successful career”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Account Manager in Chicago, IL (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Senior Account Manager in Chicago, IL (Vereinigte Staaten von Amerika)
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Glassdoor gearbeitet (mehr als ein Jahr)

    Pros

    - Still small enough to still have some kind of input into ideas and ways to make teams better
    - Great people and peers
    -

    Kontras

    - Upper management in sales is very disconnected
    - Promotion eligibility have guidelines but no one follows them and nothing makes sense around the process
    - Moving across departments is much tougher than management makes it seem and pay is much lower than industry standards when you move outside of sales at GD


  7. Hilfreich (15)

    „Great company that needs to shift internal priorities”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Account Executive in Chicago, IL (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Account Executive in Chicago, IL (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei Glassdoor (mehr als ein Jahr)

    Pros

    - Glassdoor has a great culture and definitely hires the right people.
    - Collaborative team efforts and great interaction with Directors on a daily basis
    - Growth Opportunities: As Glassdoor is constantly growing, there has also been opportunities to try new things and be promoted quickly
    - Great snacks and games to play while youre taking a break from the grind

    Kontras

    - No priority to hire Billing and Sales ops personnel. Glassdoor is so focused on selling our product and proving the value of our product, that they forgot to support the key functions of our business. What is it going to take for us to make this a priority??

    Rat an das Management

    YOU NEED TO hire more personnel in our billing and Sales ops departments. It is NOT sustainable to continue to hire sales reps without hiring individuals that support our business. It is starting to cripple other parts of the organization and we are losing clients because of this. There needs to be more rules in place to prioritize these departments, as they are currently ran EXTREMELY thin and if we were to lose one person in either department, it would cause hell for the rest of the organization

  8. Hilfreich (75)

    „Dr. StrangeOps or: How I Learned to Stop Worrying and Love the Abuse”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Sales Operations in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Sales Operations in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Neutrale Prognose
    Negativ Geschäftsführer

    Ich habe in Vollzeit bei Glassdoor gearbeitet

    Pros

    Dog friendly office. Free lunch and snacks. The pay is finally starting to get competitive. Most people there are very nice. Most managers have flexible policies around work hours and working from home.

    Kontras

    Something dark lurks within the waters of Glassdoor's Sales Ops team, and it has the team's members fleeing for their careers.

    1) The Only Live Culture on the Team is in our Yogurt

    In the most recent employee satisfaction survey, the largest word in the word cloud was "toxic". Pressure to perform is sky-high, which is part and parcel of any Sales Operations gig. However, the team's culture has shifted dramatically to reward people who manage up well while undercutting the work and reputation of their peers. People are now hired and valued based their pedigree; Ivy League MBA with Management Consulting is the profile du jour and the only voices truly valued on the team (note: this is not unique to Sales Ops, but proliferates throughout the Operations organization).

    Most teams within Sales Ops work in silos and show little interest in understanding work outside of their purview. When collaboration is necessary, tensions inevitably flare. Even team outings are usually segregated by team lines, with the exception of a few open-minded individuals. Rather than encourage cross-pollination, leaders often simply skip the events altogether. We tried a big team-building offsite a couple of months ago. It did not help.

    2) I Find Your Lack of Vision Disturbing

    Like sand in the desert, our org chart shifts with the winds. By my last count and without exaggeration, we restructured the Sales Ops team no less than 5 times in 2018. Many of those restructures were due to key staff leaving the company (which speaks for itself), but it embodies the lack of a cohesive vision for the team. We almost never talk about team vision, and when we do, there is no follow-through.

    Our processes are a mess and everything is manual. There is no documentation because no one has time to document them. We’re told to automate everything, but efforts are poorly scoped by our Sales Tech team and always fall short. Efforts to implement scalable policy are met with extreme resistance from sales leadership. More on that later.

    Our Sales Tech Stack is a mess. Salesforce is a disaster, and there are no plans to shore up the foundations there. We are something of an urban legend amongst the CS team at Salesforce, as our implementation is the most cluttered and least efficient that many of them have seen. The result is inefficient process for our sales team and an inability to effect productive change within the environment.
    We've recently taken to cycling in old tools that we've already tried and didn't work. We'll see how that goes.

    Our priorities shift more often than our org chart. We frequently enter the week with a frantic email telling us what "the only thing we need to focus on this week" is. OKRs have been out the window for most Sales Ops teams for the last 2 quarters, and when I shake my Magic 8-ball and ask if that will improve, it always says "Reply hazy, try again." Every time.

    I have a ticket in with Mattel to troubleshoot.

    3) "And then! Oh, the noise! Oh, the Noise! Noise! Noise! Noise!" - The Grinch

    A key part of Sales Operations success lies in its relationship with Sales. Somewhere between trust and shared vision lies a nirvana of effectiveness and efficiency.

    Unfortunately, none of that exists at Glassdoor. Our relationship with Sales is incredibly dysfunctional. And, in spite of my criticisms above, the lion’s share of the problem lies with the inexperience of sales leadership.

    Glassdoor is a strong believer of promoting leaders from within. However, when that is your only method of hiring leaders, you get the Peter Principle run amok. Simply put, there is not a sales executive at Glassdoor that has been anything other than a frontline manager prior to joining the company. And it shows. The decisions made at that level are short-sighted; primarily for the benefit of individual sales reps and to the detriment of our ability to scale. There is little accountability holding leaders to the commitments and decisions they make. Perfect is the archenemy of good. And we learn everything the hard way.

    I have seen instances where our lack of experience on the executive team has left us incapacitated when facing the kind of difficult challenges every company encounters during hyper-growth. Every trial our company faces becomes a crisis where the leaders charged with resolution are only equipped to make very educated guesses on the path forward. Again, this is not limited to sales, but it's especially prevalent there.

    Rat an das Management

    We keep putting people in executive leadership positions who have never owned that function before. That's a key part of developing leaders, but when massive sectors of your company are being run by individuals who have only experienced their current function through case studies, it becomes incredibly self-limiting. Ironically, there are plenty of case studies demonstrating this.

    You are hemorrhaging Sales Operations people. There is a root cause. Read the notes from the exit interviews and take them seriously, or you're going to end up with Sales Reps booking their own deals.

    Antwort von Glassdoor

    18. Dez 2018 – COO

    Thank you for taking time to leave a review. I'm genuinely sorry to hear about your experience at Glassdoor. Our hope is that all Glassdoor employees feel their experience here is one that reflects... Mehr


  9. Hilfreich (2)

    „A great place to work”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Solutions Consultant in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Senior Solutions Consultant in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Glassdoor gearbeitet (mehr als ein Jahr)

    Pros

    I am very thankful for the past 2 years that I have had at Glassdoor. It truly is an amazing place to work. I was brought on to the team to help start to Solutions Consulting program. My direct team immediately felt like family. Everyone has each others back, and truly cares about their teammates success. I was trusted with my work and learned a lot on the fly, which I loved. The Solutions Consultant team is growing and they are doing great things.

    Other pros:
    1. Great manager and direct team
    2. Flexible WFH policies (which is necessary due to travel schedule)
    3. Dog friendly office for Mill Valley employees

    Kontras

    1. The travel can be intense at times, especially in the busier months
    2. Career path isn’t 100% clear, but the team is growing which is positive
    3. Data can take a long time to load and can be complex to pull, which caused some late nights working on presentations
    4. Lack of new products is causing employee churn across the whole organization

    Rat an das Management

    The sales team (Enterprise specifically) is itching for a new product. Over communicate and really listen to the Enterprise side of the business, otherwise you’ll continue to lose good people.


  10. Hilfreich (15)

    „Not a great company for growth”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Ehem. Mitarbeiter - Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Empfiehlt nicht
    Keine Meinung zu Geschäftsführer

    Ich habe in Vollzeit bei Glassdoor gearbeitet (mehr als ein Jahr)

    Pros

    Good Benefits
    Catered Lunches
    Free Gym and Gym classes

    Kontras

    Very little room to grow, often those who get ahead do so through nepotism. Glassdoor does not pay at a competitive market rate which is ironic in itself. The company hires the same cookie cutter people from Marin and there is a serious lack of diversity within the company. There is zero culture the only decent events are Halloween but even then people hang out downstairs for about 20 mins and then go back to work.

    Rat an das Management

    Work on creating diversity and learning how to keep talent. Its not a secret that the company has such a low retention rate.