Bewertungen für Evergreen Systems

I am sorry you are unhappy. I am the CEO, and I read and reply to every post.

I'd like to address your points. As to the hours worked per week, there are times when it is more based on a particular situation - but overall we average 40-45 hours per week. As to not caring for our employees - I heartily disagree. We are in the highly competitive ServiceNow consulting market, and our average employee tenure is 6.7 years, including our offshore team. There are also 7 current employees who were here at the start - over 20 years ago. We have a rigorous hiring process, but occasionally we do make a mis-hire, bringing someone on who can't do the work or doesn't have a personal commitment to excellence. We are not losing customers "left and right."

We are very careful not to promise customers something we cannot deliver. In fact, while sales controls the rates pricing for a proposal, the hours bid - for every proposal, are controlled by the services team. This mechanism was put in place over 15 years ago to ensure that services doesn't get a scope of work they can't deliver and that a customer doesn't get "over-promised."

If you are a current employee, I encourage you to call or e mail me so we can figure out what has happened. You can also approach HR confidentially so we can try to address your concerns.... MehrWeniger

Based on the date of this review, I must have missed replying previously. I will do my best to answer issues raised without all the details. Six years ago we were primarily an HP partner and began a transition to ServiceNow as our principal platform. The first 3 years transitioning were pretty tough at times and we changed quite a bit. The past 2-3 years have been good, so I don't understand the comments in light of the timeframe. No consulting firm can stand too much bench time, it's just part of the business. That said, our total turnover (both voluntary and involuntary) over the past 2 years has been around 5% - and that includes our offshore team! We feel like that is really really good - and it is a tribute to our people and our culture as much as anything. We have a very open culture where we work peer to peer and all of us (me included) have to add value to our customers. You can speak your mind without being worried about it. I think a lot of our people like that.... MehrWeniger

I don't mean to be blunt, but most of this is flat out wrong. Here's what is accurate:

Our centralized base of projects and resources is not as advanced as we'd like it to be - updating that is one of the internal projects for this year, which was explained to all employees in Q1 in an All Hands Webex.

NOW HERE IS WHAT IS NOT ACCURATE.

"Great pay if you know how to negotiate."

The truth? ALL salaries are based on salary surveys and market research. That said, high performers advance faster than low performers.

"You will be cut as soon as a project transitions into operational status and replaced with an outsourced hire overseas."

The truth? We do have an offshore team, smaller than our onshore team. Half of the offshore team work on long term, operational support contracts which cannot be staffed with onshore resources as customers aren't willing to pay the higher US rates for normal operational support. NO ONE has ever been released because their work was moved offshore - because that has never happened.

"Bad business practices. Management would quote off shore and on shore consulting rates for projects and when customers would sign off on the on-shore rates, would ship the project offshore anyway to siphon more money from clients."

The truth? It doesn't sound like you have ever seen one of our proposals. We bid blended rates based on our global workforce, which gives our clients a lower overall average hourly rate AND we do the majority of our work fixed price - which takes the risk of delivery away from our clients. More importantly, because we are able to blend globally, we can afford to pay our skilled US resources well as opposed having to squeeze them because the margins are too tight. I explained this over 5 years ago as one of the reasons we went offshore, and continue to repeat it regularly - our offshore team actually protects our US consultants, which is perfectly logical if you stop to think. Last but not least - we only hire very senior people offshore, who are fully certified and we pay them well too because our clients would rather pay for highly skilled people wherever they are.

"Management would tell customers that particular solutions need to be custom programmed, despite having an in house solution, develop a solution, and charge huge sums for products that needed little to no development."

The truth? This baffles me. We develop solutions on the ServiceNow platform and then sell them as products. In fact our highly innovative Service Catalog and Self Service Portal, with thousands of hours of development, just went for sale on the ServiceNow Software Store for $1,042 per month, regardless of the client's size or number of licenses. Over half a dozen customers have told me at this price it is a "no brainer." Now I have no problem with any company selling their offerings at what the market will bear - that is the heart of what makes a free market economy work. If they are overpriced the customers will go elsewhere. We offer ours at a very reasonable price specifically to encourage companies to work with us - and really understand how we can help them to transform IT from being silos to delivering services.

"If you're a member of senior management, you're doing great - you have a high salary, and simply need to churn low cost overseas labor while pocketing the difference."

The truth? Senior management, the partners in the firm - have personal financial risk, and are also compensated based on performance. In a downturn period, they are the only Evergreen employees who have ever had their incentive compensation program suspended.... MehrWeniger

I am sorry that this was your experience. As far as cons go, I would be happy to get specific feedback you may have and welcome your phone call.
As to our outlook, making the change to cloud from client / server was a big deal as pretty much everything we do had to become agile - which we did. We are very excited about what we have developed in simple, beautiful service catalogs (on the ServiceNow platform) and how it can help our clients move from silos to services.

Don Casson
CEO... MehrWeniger

Oops I must have overlooked this one :). Thanks for your feedback. I am surprised by the comment about people not being friendly. In our employee surveys this is an area where we traditionally score very highly and we feel its bedrock stuff for our culture - of course your experience may be different. Give me a call if you like, it is confidential. As to bad management, I can't say much without specifics.

Don Casson
CEO... MehrWeniger

Thanks for the direct comments. As to the cons, we believe we provide very competitive salary and benefits (and we benchmark them as a "sanity" test), but as in all things any individual's experience may be different. Traveling consultants are the lifeblood of the company and the most prominent face of Evergreen to the customer. Consulting is a hard profession. While this is often behind the scenes, we do pay attention to how much time consultants are working and on the road, to do the best we can not to exhaust them. With each client, we work to limit the amount of time a consultant has to be on site, but it is also true that some consulting roles require more on site time than others. Don Casson, CEO Evergreen... MehrWeniger

In the days of Client - Server it was easier. We used a Waterfall project management approach and an employee would generally be full time on one project for 6 months or longer. The cloud has really changed this - now all consulting is done using a Agile approach - nothing else can keep up. And the projects are more intense and shorter in duration. As a result, nearly everyone is working with 3-5 active clients at any given time. I believe it is really just the changing nature of the business. There are benefits as well, though. You can go from thought to creation much faster, if we misunderstand the client's needs and head down the wrong path - we can correct much faster, and there tends to be a lot less on site travel.... MehrWeniger