Bewertungen für Cloudreach NOC Operations Engineer | Glassdoor.de

Cloudreach Bewertungen für NOC Operations Engineer

Aktualisiert am 31. Jul 2016

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Cloudreach CEO Aaron M. Painter
Aaron M. Painter
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  1. Hilfreich (12)

    „Used to be good”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    NOC Operations Engineer in Edinburgh, Schottland
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe bei Cloudreach gearbeitet ()

    Pros

    Some investment towards personal development, relatively social place to work.

    Kontras

    Cloudreach used to be a great company to work at but this started declining rapidly over the last few years when experienced employees started leaving in droves. Employees were not valued for their loyalty and certainly were not consistently respected based on their skills and the effort which they applied. Questionable promotions were made, egos too often came before technical experience and sound judgement.... Aggressive personalities and biased treatment were rampant. Instances of complete lack of respect for employees' circumstances from managers. Major cultural differences existed between offices. Things have only got worse since i left as i learn from friends who remain.

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    Rat an das Management

    Hire those who are motivated and treat them with the same respect that they apply to their work.

    Cloudreach2016-07-31

    Reaktion von Cloudreach

    October 13, 2016Global Head of People Operations

    Thank you for taking the time to give us your feedback. We value and consider all feedback and will continue to use such feedback to help us improve as we grow. As a business we've experienced some very ambitious growth numbers (not only in headcount) over the years as we pretty much doubled in size year on year. Considering this, we have also, as many other companies do, experience a fair amount of growing pains. Do we get it right every time? Absolutely not, but we learn from our experiences and also our mistakes. Our People are central to our success and our founders and leadership team are key in helping us drive our business forward in this every growing and changing market. With our new leadership and experts tracks we feel that some of the points you've raise are in fact areas where we've learnt from and are taking huge steps forward in giving our staff the right tools and opportunities to excel. We know it is vital to any business success to select the best employees and to nurture and support them to help them achieve their full potential. All our our staff have access to an experienced global internal engineering community through experts groups and a wide range of training opportunities. To address some of the other growing pains you raised, we recently implemented a new performance management system, removing bias and resulting in much more regular staff engagement and relevant, timely feedback.

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  2. Hilfreich (3)

    „NOC Operations Engineer”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    NOC Operations Engineer in Edinburgh, Schottland
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe bei Cloudreach gearbeitet ()

    Pros

    NOC provides engineers with a work macbook, the office featured small pool table, foosball and company sponsored snacks&drinks.

    Kontras

    Salary slightly above minimum wage with possibility of weekend and night on-call work (paid per work unit). NOC operations engineers are tasked with second line support of Cloudy infrastructure, but company was going in direction of more first line support (resetting passwords, retrieving deleted emails), which dramatically increased workload (not in a fun way). Also the direction company chose to go was to hire... unpaid teenagers as work experience interns to offload some of the dull work on them. However, the training of the inters was put on shoulders of the NOC engineers. Dealing with teenagers is not fun, when performance reviews look at your support cases personally, discounting the training duties.

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    Rat an das Management

    Stop hiring unprofessional interns for unpaid labour. Invest in automated systems and move away from manual tasks and first line support. Improve performance review process with clear guidelines of earning and benefits growth.

    Cloudreach2015-08-25

    Reaktion von Cloudreach

    October 15, 2015Global Head of People Operations

    Thank you for taking the time to give us your feedback. We value and consider all feedback and we'll continue to find ways to improve but I wanted to address a couple of your specific concerns here. First, we conduct regular benchmark studies in each location we operate to ensure we continue to reward our staff in line with market rates with opportunity. Salary is one way we reward staff, we pay well above living wage not just for salaried staff. However, we do much more including Cloudy Lunch (where we take the whole team to a restaurant each Friday and pay for lunch), quarterly events (including recently taking the company to Mallorca for 4 days for the annual kick off). Second, our Cloud Operations Team delivers a 24x7 service to our awesome customers. We adopt a follow the sun approach by delivering this from Edinburgh and Vancouver. The nature of the service we deliver requires weekend work, however we are up front about this when we hire new team members. We also run an on-call and duty manager rota to provide extra support to our operations teams in Edinburgh and Vancouver in the event of a major incident. Third, regarding your increase in workload comment, we have expanded the scope of the services we offer to increase the value we offer to our customers. We've also restructured our support teams by introducing a new Cloud Operations Analyst role to deliver first line support to our awesome customers. Finally, Interns are an extremely valuable part of our team at Cloudreach and to date have gone on to take up a permanent position after graduating from University. Interns form around 2% of our workforce and we provide a great opportunity for future talent to learn skills and develop experience which will help them beyond university. We invest in training and support our interns through out their time at Cloudreach including funding professional certifications such as AWS Certified Solution Architect and all our interns are paid above the UK living wage. Thank you for your ongoing contribution and feedback.

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