Support.com - Could use more tools for agents | Glassdoor.de
  1. Hilfreich (1)

    „Could use more tools for agents”

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    • Work-Life-Balance
    • Kultur & Werte
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    • Vergütung und Zusatzleistungen
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    Ehem. Mitarbeiter - Customer Service Agent, Technical Support in Fort Walton Beach, FL
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe für mehr als ein Jahr bei Support.com gearbeitet - Vollzeit

    Pros

    Plenty of hours usually, consistent pay, and thorough paid training.

    Kontras

    They don't have good tools to help customers. Constantly put in positions where the agents can't help. Complicated systems in the tools they do have. If attempting to work here don't get used to being part of a team as changes take place every week to every month.

    Rat an das Management

    If tools are developed in-house it would be nice to have them get more streamlining. Better training for current agents on new changes in tools. More flexibility on hours.

    Support.com2019-09-11
  1. Hilfreich (1)

    „Excited to be a part of the team”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Tech Support in Tuscaloosa, AL
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit weniger als einem Jahr bei Support.com - Vollzeit

    Pros

    Working from home do saving on gas

    Kontras

    Haven’t discovered yet just started

    Rat an das Management

    Nothing As of yet just starting and I hope I love it

    Support.com2019-04-01
  2. Hilfreich (1)

    „Not a good look”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Technical Support Representative in Ocala, FL
    Positive Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe weniger als ein Jahr bei Support.com gearbeitet - Vollzeit

    Pros

    Working from home no doubt

    Kontras

    They take 30 mins off the end of your shift and give you 30 min lunch which is not much time at all, taking assessments after a module lesson and must pass with 80 % to keep your job, very frustrating to know, as if we don’t have enough to worry about, I was with the company 5 days and then terminated because I failed the 1st assessment.

    Rat an das Management

    The assessments shouldn’t be all that serious for $11-$12 an hour Customer Service training and learning tier 1 tech support and keeping notes should be enough on ways we can be successful because helping the customers is all we need to be doing. Concentration should be on FCR “First Call Resolutions

    Support.com2019-12-07

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