Support.com - If you have morals, this place isn’t for you. | Glassdoor.de
  1. Hilfreich (2)

    „If you have morals, this place isn’t for you.”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Technical Support Representative in Remote, OR
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als ein Jahr bei Support.com gearbeitet - Vollzeit

    Pros

    You could literally be horrible at your job and still receive a pay check. As long as you clock in everyday, nothing else really matters.

    Kontras

    Tier 1 follows a strict guideline as far as what they can or can’t do or even what they say. Tier 1 is usually the reason you end up with an angry customer. You are expected to do much more than what they go through during the paid training. Job ends up being very repetitive in the sense of the resolution. You are only allowed to do so much, even if that means disregarding the customer experience. My personal morals... did not agree with this company. I was asked to tell a customer to call back because our tools were down, or administer a Technician Call to the house (aka more money for them).

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    Rat an das Management

    Get rid of Tier 1 and pay the Tier 2 what they deserve. Maybe then, people will enjoy their jobs and actually want to resolve the issues.

    Support.com2017-12-29
  1. Hilfreich (2)

    „Decent entry level job”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Remote Services Technician 
    Empfiehlt
    Positive Prognose

    Ich arbeite bei Support.com - Vollzeit

    Pros

    Work from home. Entry level. Everyone is nice and willing to help.

    Kontras

    Buying equipment if you don’t have it. Starting pay is kinda low.

    Support.com2019-06-10
  2. „awesome work environment”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Remote Support Tech in Greenville, SC
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit weniger als einem Jahr bei Support.com - Vollzeit

    Pros

    every one seems to genuinly enjoy their job I really enjoy my job fair hours fair pay comfortable while working from home lol great coworkers

    Kontras

    Schedule changes once every 6 months or so

    Rat an das Management

    Put live calls back in training

    Support.com2019-12-05

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