Shopify - Customer success guru | Glassdoor.de
  1. „Customer success guru”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Customer Success Guru in Galway
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe weniger als ein Jahr bei Shopify gearbeitet - Vollzeit

    Pros

    Nice people, great benefits , good training and really thorough resources for doing the job

    Kontras

    Can be lonely working remote didn’t feel like I was friends with my coworkers that said everyone was really nice.

    Rat an das Management

    Hard not to feel under pressure from trainer to go up to three chats

    Shopify2019-06-09
  1. Hilfreich (1)

    „Challenging but Rewarding”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Expansion Pack in San Francisco, CA
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit weniger als einem Jahr bei Shopify - Vollzeit

    Pros

    Great company culture, colleagues in SF are wonderful, regular travel opportunities, interesting problems to work on, growth opportunities, great benefits.

    Kontras

    Some internal politics and battles for resources (but I've seen much worse). It can be challenging to be a small US office of a large Canadian company but the HQ offices are getting better at remembering about us.

    Rat an das Management

    I have high confidence in the way things are going.

    Shopify2019-06-14
  2. Hilfreich (3)

    „The culture is great, the job not so much”

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    • Work-Life-Balance
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    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Customer Success Guru in Remote, OR
    Empfiehlt nicht
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als einem Jahr bei Shopify -Vollzeit

    Pros

    Most of the people in Guruland are amazing. Perks are okay and working from home is amazing.

    Kontras

    The job is ultimately a customer service one in which you have to support everything - Paypal, Google Analytics, Amazon...literally all the integrations available, not just the actual platform. Worse though is the difficulty in switching roles - if you're hired as a guru and want to move to a support position, you can pretty much forget it unless you're up for some serious remote networking. Despite claims to the... contrary, this company is not a meritocracy.

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    Rat an das Management

    Make it easier for staff experienced in the platform to switch roles - no one wants to do customer service forever.

    Shopify2019-07-16

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