JetBlue - JetBlue Customer Service | Glassdoor.de
  1. Hilfreich (7)

    "JetBlue Customer Service"

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Customer Support in Salt Lake City, UT
    Empfiehlt nicht
    Neutrale Prognose
    Stimmt gegen Geschäftsführer

    Ich arbeite bei JetBlue ()

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Kontras

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company out....

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    Rat an das Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.

    JetBlue2015-07-31
  1. "Great in theory"

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Customer Support in Salt Lake City, UT
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als einem Jahr bei JetBlue (Teilzeit)

    Pros

    Super amazing schedule flexibility. I've never worked for another call center that allowed shift trades without having to get management involved or allowed people to request PTO right up until their shift started. The flight benefits are great when you can use them, but that can be difficult out of Salt Lake or Orlando as that's where most phone support employees are. Very positive and supportive company culture.

    Kontras

    Mandatory overtime (it's totally understandable in the industry, but it's still a con), tech issues almost daily, If you're in the wrong department shift trading can be difficult. Seniority for shift bids is hard to get if you don't stay in Reservations since people in other departments don't move on very often. Pay is below industry standard. As with any call center, who your supervisor is can make or...

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    Rat an das Management

    For a company that's so forward thinking in so many ways I cannot believe you allow yourselves to be so backward when it comes to technology. Our web site and app are a joke, and it's frankly getting embarrassing to have the same discussion every day with our customers about how the site is down/crashing/giving errors. EVERY. DAY. Know when to cut your losses...or scale back your web site to the old working one until...

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    JetBlue2019-08-18
  2. Hilfreich (1)

    "Not the same as it used to be but still good"

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Airport Operations Crew Member 
    Empfiehlt
    Positive Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als 5 Jahren bei JetBlue (Vollzeit)

    Pros

    Culture, community involvement, job security

    Kontras

    Pay below industry standard, investors run the show, not as much focus on crewmembers

    Rat an das Management

    Go back to the basics. As we grow, we can still show appreciation to crewmembers without sacrificing money. Keep the same small airline charm and treat your people right. Promises is nothing without the people behind it being treated the right way.

    JetBlue2019-08-09

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