Financial Ombudsman Service - FOS Adjudicator |
  1. „FOS Adjudicator”

    Akt. Mitarbeiter - Adjudicator in London, England

    Ich arbeite seit weniger als einem Jahr bei Financial Ombudsman Service als Vollzeit


    Flexible, good to help people, generally interesting


    Weekly targets. Pressure to hit them.

    Financial Ombudsman Service2019-06-03
  1. Hilfreich (45)

    „Time for the Phoenix to combust....”

    Akt. Mitarbeiter - Ombudsman Manager 

    Ich arbeite bei Financial Ombudsman Service (Vollzeit)


    There are a huge amount of positive things about working at FOS. I've chosen to stay for the culture; the people; the variety of work; the job satisfaction; the challenges; the work/life balance, and so on. But my review today is with the sole purpose of highlighting one huge con.


    Phoenix. Phoenix, the new operating system that has been years in the making, is simply ruining any enjoyment anyone (who works live cases) had for their job. It was delayed repeatedly because it wasn't fit for purpose. And I just don't think it's fit for purpose now. Taking aside those that have been tasked with Phoenix propaganda, you'd be hard pushed to find someone who thinks their working life has been... improved by its arrival. Businesses are finding us to be slower (and are actually asking us if we're alright); consumers are telling us they don't have time to set up cases because it takes so long; our investigators are doing anything they can to avoid having to set up new cases; people are refusing overtime that involves Phoenix because it's just too painful to contend with. It's hugely counterintuitive and we're going to miss really important things; like spotting when something has gone wrong on a case. We're also seemingly sending emails into a black hole. And the issues aren't being publicised because there's only so much negative internal press Phoenix can take. The list goes on and on. There's support, there's training, there are floor-walkers.... everyone is doing their best to force this bird-shaped peg into a Clipper-shaped hole. Our organisation has had an issue with morale... let's not pretend the reviews for the past two years haven't happened. Do you know what would be the biggest morale boost right now? Binning Phoenix. We talk about how it's our prerogative to change our minds right up until a final decision goes out. Well.... no final decision has gone out here. We can unwind this. I really debated whether there was a better forum for voicing this. But, given the amount of money that's been spent, I don't think the organisation would take too kindly to little old me voicing my opinions in a polite email. If there are benefits that I haven't seen yet, fine. I'll keep trying to use it anyway and maybe they'll one day become apparent. But your best people aren't happy. The most positive and hardworking investigators aren't happy. The money has been spent but don't make it cost even more by losing them.

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    Rat an das Management

    Just in case it wasn't clear from what I've said above, bring back Clipper. It wasn't perfect but we all found our own ways to use it. Don't take my word for it.. put it to a vote.

    Financial Ombudsman Service2019-08-04
  2. Hilfreich (2)


    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Senior Adjudicator 
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als 3 Jahre bei Financial Ombudsman Service gearbeitet (Vollzeit)


    Good promotion of diversity with in the organisation.


    Low morale workforce. Underappreciated staff.

    Rat an das Management

    Listen to the employee representatives.

    Financial Ombudsman Service2019-10-11

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