Retail Sales at Cox for Cox not third party and in the store - Retail Sales Representative bei Cox Communications: Mitarbeiterbewertung

Kontras

None, pat could be flight more competitive

Kontras

In this role I was responsible for assisting people with issues with their cable box and internet while working from home in the pandemic. People were stressed to the max during the pandemic especially when the internet went out while they were trying to work from home. While dealing with stressed out customers this company cared less about us solving the problem and more about is reading from a script on the screen and trying to find a moment in the call to try to upsell them yes you read that correct on top of dealing with upset customers we had sales quotas to worry about as well which overshadow actually helping people. I was eventully terminated because during this time of high tension with customers one of them called me a racial slur on a phone call. Out of anger I did not handle the call in the textbook corporate way. even though I signed off, told my supervisor about what happened and asked to have a break so that I could emotionally get myself together. The next day they had a meeting with me in microsoft teams and all the kept focusing on was how I handled the call vs me being emotionally upset about disrespectfully being a called a racial slur and they fired me during that meeting.