Bullhorn - Technical Support Analyst | Glassdoor.de
  1. Hilfreich (7)

    „Technical Support Analyst”

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    • Work-Life-Balance
    • Kultur & Werte
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    • Vergütung und Zusatzleistungen
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    Akt. Mitarbeiter - Technical Support Analyst in Dublin, Dublin
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als einem Jahr bei Bullhorn (Vollzeit)

    Pros

    +The work itself is interesting enough +Pay

    Kontras

    -The micromanagement system is really bad, there is no personal time off the phones in case you need to use the toilet, when you are on the phone they want you to be on the phone and don't go anywhere. -they operate on a customer satisfaction basis "on a mission to create incredible customer service" and yet their account managers take ages to respond to clients -bonus is not achievable -OPS team mess up the... schedule all the time -management keeps talking but not delivering -Free lunches and drinks are a thing in the contract but not in reality. Haven't had a free lunch once. -Higher management tends to promise stuff and then they send an email saying "we have to take that one back". -You will have to stay on the phones until the end of your shift, if you receive a call you have to finish it, but you will be advised that no overtime will be paid.

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    Rat an das Management

    Listen to your employees more, also, don't pretend you care about the clients as you clearly don't.

    Bullhorn2018-09-12

    Reaktion von Bullhorn

    September 14, 2018VP of Support & General Manager

    It’s good to hear a voice from our new Dublin office. You have a lot of feedback here; at Bullhorn we encourage dialogue with leadership and I’d like to invite you to have a meeting with me so we can work together on solutions to the cons you share - please reach out to me directly. I do need to correct your claim that we do not care about clients; as a Support organization, delivering an incredible customer experience is our number one priority.

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  1. „Good place to work”

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    Ehem. Mitarbeiter - Anonymer Mitarbeiter 

    Ich habe für mehr als ein Jahr bei Bullhorn gearbeitet (Vollzeit)

    Pros

    Flexibility, good benefits, good hikes,team outings

    Kontras

    Politics,favourism,no cab facility,overtime work hours

    Bullhorn2019-10-12
  2. „Good Company”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Software Engineer 
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als ein Jahr bei Bullhorn gearbeitet (Vollzeit)

    Pros

    - Good parental leave policy: 3 or 4 months if primary caregiver. This enabled several of my coworkers to have really meaningful time with their newborns, even if they didn't give birth. - Bullhorn promotes from within: There are many people who started in support and are now in development, leading teams, or making product decisions. This might be my favorite thing about Bullhorn. It makes the teams stronger and... smarter and rewards employees, and has a big positive impact on the culture. - Representation in development of women & minorities is better than anywhere else I've worked. Still room to improve, especially in upper-level management. - Management: I had a great experience with my manager; they set the bar for what I expect from management, period. Our feedback loop was quick, informative, and insightful. - R&D upper level management is competent & responsive (and also got promoted from within). - They're flexible and adapting to the idea of remote work reasonably well. - Employee Resource Groups: Allies and Herd are doing great work.

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    Kontras

    - I get the feeling Bullhorn is a bit behind the industry in how it recognizes senior-level engineers. I've felt confused on both sides of the line, learning someone is senior who I would have assumed was mid level and learning someone was mid-level who appeared super senior. On the plus side, management is actively pushing folks toward the next role and being proactive in helping people improve & grow. I... offer the following two cons with the qualification that I think Bullhorn is making progress (and made significant progress while I was there) in empowering employees to fix them: - The technology isn't always the best. It can be a struggle sometimes to feel inspired while working through so much legacy code, or bits of product that were made with no regard to best practices. Sometimes it's great, though! - Development feedback loops are too long; little quality of life things like how long it takes to refresh a build, reload a dev server, deploy to a vm, run tests, etc really add up and lead to frustration. I think a number of people are aware of this but in general the standard is not high enough here, and the people who can fix these things often have too much on their plates already. An initiative was announced recently to start spending sprint time to address issues that might include issues like this, and I hope that is where they'll focus. The payoff in terms of productivity would be absolutely huge.

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    Rat an das Management

    There are considerable gains to be made in productivity by improving little things, tightening feedback loops, and writing cleaner code. I think it requires raising the bar of technical excellence and nudging development culture more in the direction of doing things the right way vs. getting it shipped. I experienced so many instances where I had a much harder problem to solve for a simple feature because someone... chose the "get it shipped" route for a short-term gain and a long-term loss. Sometimes it's the right call to get it shipped! It can't always be the right call. Find ways to support people who have intersecting underrepresented identities e.g. a person of color who is disabled and LGBT. They're doing a lot more work to just exist in the office than you probably realize and they need you to be literate about issues they may be facing and to have your support. Keep sticking to your values as you have been! It was a pleasure working at Bullhorn and I'd consider coming back.

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    Bullhorn2019-10-11

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