Pros

Highly focused on employee experience

Kontras

Spent too much time on reviews

Pros

Booking.com is the world's leader in online travel bookings. As the leader, they are always improving the site and the tooling and changing keep up with the market. This environment was a challenge for those of us in customer service, who were the front lines, but it kept us adapting and aware of everything. In the customer service centers, you work in teams and that team became family. The people in these offices are the best part of working for this company. And because the company is worldwide, you never know who you'll speak to from around the world. Our teams were populated with people from all different background and experiences and I found myself with good friends who grew up in Brazil and Palestine and Russia and their life experiences really bring different perspectives to the office.

Kontras

With the constant growth and changing in the market, things would change from one day to the next with little to no time to communicate changes to the entire workforce. In customer service, we would work one way one day and things would be completely different the next day and we would have to adapt on the fly and figure the changes out with customers on the line with the same questions. Communication of changes across the business was really the biggest issue I had with the working environment.