Bewertungen für ADT Security Services Customer Service Representative | Glassdoor.de

ADT Security Services Bewertungen für Customer Service Representative

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71 Bewertungen gefunden

2.4
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BewertungstrendsBewertungstrends
23%
Würden einem Freund empfehlen
0%
Befürworten Geschäftsführer
Jim DeVries
1 Bewertungen
  1. Hilfreich (1)

    The work is ok and colleagues are great but the metric system is stupid

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    • Work-Life-Balance
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    Ehem. Mitarbeiter - Customer Service Representative in Jacksonville, FL
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als ein Jahr bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Time you can take off

    Kontras

    The pay and the benefits are too expensive

    ADT Security Services2019-04-11

    Reaktion von ADT Security Services

    May 6, 2019

    We're disappointed to hear you were unhappy with the pay/benefits ADT offers. We aim to offer a very competitive benefits package and are always looking to improve what we offer to employees as we consider our employees to be our greatest asset. We're always looking to improve our ...

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  2. Hilfreich (4)

    Poor Management

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    Ehem. Mitarbeiter - Customer Service Representative in Knoxville, TN

    Ich habe für mehr als 2 Jahre bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Benefit package is not too terrible.

    Kontras

    Up to 3.75 hours between breaks. Penalized if you have to use restroom . Micromanaged by supervisors who dont actually understand the statistics they beat you with.

    ADT Security Services2019-03-03

    Reaktion von ADT Security Services

    March 4, 2019

    Thank you for leaving an honest review about ADT's Management. We strive to create an environment where our employees feel heard and welcome feedback anytime.

  3. Hilfreich (1)

    Ok place to start building professional resume

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    Ehem. Mitarbeiter - Customer Service Representative 
    Empfiehlt
    Positive Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    The people who work here are amazing. Brilliant, fun, and keep the environment fun and friendly.

    Kontras

    Corporate atmosphere. Numbers are everything. You're 1 in 500 and just a number.

    ADT Security Services2019-01-24

    Reaktion von ADT Security Services

    February 4, 2019

    Thank you for taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience did not meet your initial expectations.

  4. Hilfreich (2)

    Absolutely disappointing

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    Ehem. Mitarbeiter - Customer Service Representative in Henrietta, NY
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe für mehr als 2 Jahre bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Overtime pay and holiday pay until they made it almost impossible to sign up for.

    Kontras

    First off who wants to work in a place with bed bug infestation? Secondly if yoo like prison this is your place to work. Your a number and a person in a chair taking a call. Your told when you can use the restroom when you can eat when you can break and your penalized for any second that doesn’t conform to their time schedule. Management is held to a different standard and have no idea how to treat Their employees. I...

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    Rat an das Management

    Treat your employees with respect and be understanding otherwise everyone’s gonna start leaving this disgrace of a company like they already have.

    ADT Security Services2019-02-22

    Reaktion von ADT Security Services

    March 5, 2019

    We take these reviews very seriously and appreciate you taking the time to share your thoughts. We aim to provide our employees with a comfortable and productive environment where no one feels they are being treated unfairly. We regret to hear you felt this was not the case during ...

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  5. Hilfreich (3)

    Customer service Representative (Retention)

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    Ehem. Mitarbeiter - Customer Service Representative in Irving, TX

    Ich habe für mehr als 6 Jahre bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Managers and Employees are great to work with.

    Kontras

    Company should care more about employees and customers. Started with Brinks. Mergers have killed moral and caused the company to have a sweatshop type of environment.

    Rat an das Management

    Take care of your employees and they will take care of your customers.

    ADT Security Services2018-09-30
  6. Bilingual Customer Service Rep

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    Ehem. Mitarbeiter - Customer Service Representative in Calgary, AB
    Empfiehlt nicht

    Ich habe für mehr als 2 Jahre bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Big company, nice Christmas party. That is it really

    Kontras

    Be prepared to work like a dog and get thrown under the bus as soon as it suits them. Happened to a few of my coworkers, so I quit

    Rat an das Management

    Stop treating employees and customers as dollar signs, this is supposed to be about security for all, not your bottom line

    ADT Security Services2018-09-27
  7. Customer Service

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    Ehem. Mitarbeiter - Customer Service Representative in Manasquan, NJ
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als 2 Jahre bei ADT Security Services gearbeitet ()

    Pros

    Atmosphere Extensive training Great co-workers Overtime if you want it Dressing up and celebrating holidays Catered food frequently

    Kontras

    Very short breaks Management nit picks everything

    ADT Security Services2018-08-22
  8. Ok salary

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    Ehem. Mitarbeiter - Customer Service Representative in Knoxville, TN
    Empfiehlt nicht
    Positive Prognose
    Stimmt gegen Geschäftsführer

    Ich habe bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Good salary for someone with no degree or hope to advance out of a call center.

    Kontras

    Non stop calls. Being good at your job is not recognize. I would sit beside people who were much worse than me and yet they are probably being paid more because they have been here longer......no incentive to be good.....just go do your job average

    Rat an das Management

    TRAIN NEW EMPLOYEES BETTER. Also there is a buddy system here, if a manager likes you on a personal level he or she will treat you differently than the average employee. I was on the good side of a manager and it was obvious in how she treated me. Should be based on job performance not who is your friend

    ADT Security Services2018-08-22

    Reaktion von ADT Security Services

    August 23, 2018Social Media

    Thank you for leaving your honest review. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.

  9. Hilfreich (7)

    Run Run Run!

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    Ehem. Mitarbeiter - Customer Service Representative in Knoxville, TN
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe für mehr als 20 Jahre bei ADT Security Services gearbeitet (Vollzeit)

    Pros

    Co-workers are awesome, the Cafe is awesome

    Kontras

    Where do I begin? You are just a number to them a body in a seat to answer a phone call. You will be answering calls back to back with no time to breath and if you take 30 seconds to actually take a breath they will be coming to "check on you" log off the phone before you are scheduled to, if you have to use the restroom they will follow you. Policies change every week it seems mostly to make it more challenging for you...

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    Rat an das Management

    Treat your employees like people and not like robots.

    ADT Security Services2018-07-03

    Reaktion von ADT Security Services

    July 6, 2018Program Coordinator

    Thank you for leaving your honest review. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.

  10. Customer service agent

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    Akt. Mitarbeiter - Customer Service Representative in Jacksonville, FL
    Empfiehlt nicht
    Negative Prognose

    Ich arbeite seit mehr als 2 Jahren bei ADT Security Services (Vollzeit)

    Pros

    Unlimted over time potential, have some food on sight and food trucks.

    Kontras

    The needs of the business comes before all else, the pay is bad, the over turn on management is horrible. You will get rated high or low depending on your manager, there is no standard. You can have some of the best stats and still no room for improvement. They want you on the phones at all times, forget the restrooms it will not happen. You will get fired, or need a doctors note to use the resteoom.

    ADT Security Services2018-05-22

    Reaktion von ADT Security Services

    May 30, 2018Program Coordinator

    Thank you for leaving an honest review about ADT. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email Glassdoor@ADT.com with your name/location and a description ...

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71 Bewertungen gefunden