Ich habe in Vollzeit bei HubShout gearbeitet
HubShout was a good experience overall. I think the best approach is to treat it like a paid internship -- that’s about as long as a lot of writers stay anyway. It’s not going to be a forever employer but it’s not a bad intro to writing etc., and probably no other place will ever ask you to write so much in a day so you’ll be prepped.
I would say the company has a fair # of things that could be improved on. To their credit they have definitely stepped up and delivered on a lot of things that were problems in the past. Some issues are communication issues that, while aggravating, are persistent in this type of business because there are so many layers by necessity (client, reseller, AM, writer, everyone in between who may forget to relay a message, etc).
Most of the people I've known at HubShout who were interested in writing as a career and not just falling into it since it pays better than Wegmans, have gone on to genuinely awesome jobs, so in my opinion it can be worth it for you. You'll bond over weird work requirements. Truly it was a pleasure to come to work most days, because it felt like a big group of friends. You may not become an "SEO expert" as a writer but most of the world is so fresh to SEO that this is all you need to get a good toe-hold.
Pro: work from home option. Def helps keep some people around a little longer.
One of the big points that made me realize there was an end time for my working there was the PTO. 12 days a year for sick/personal/doctors/vacation/*blizzards*(! I was mad to hear about friends having to drive in dangerous conditions when a work-from-home exception really should be granted... if something actually happened how horrible would that be??) is on the low side, especially when you have to accrue it and then ask permission for unpaid time. I usually worked from home when I was at my peak contagious moments; while it’s nice to have that option (really!!) it was still sometimes hard to work around. Last fall I got sick over and over which is not usual for me and I think it was because so many people in the office were coming in sick. Invest in a box of tissues if you work here ;)
At some point I feel like everyone around me just started mentally checking out once they realized that there is a lot of talk about caring about your opinion, but in practice this doesn’t always/often happen. Which is okay, we’re in our mid-20s with little business management experience and a lot of people suggest the same things over and over that aren't feasible, without realizing it. But maybe try and be more realistic in the pep talks about what writers can contribute, and there won't be as much disillusionment down the road, which seems to be fairly consistent in feedback.
I realize that on some level the writing can be done by a lot of people eager for a first/real job, and so the high turnover might not seem like that big of a deal. However, I would think clients are better served by having consistent writers who have worked with the company for longer than a hot second, and putting in a bit of effort or $ in retention now will pay off in the long run. I mean at some point there must be a cost to having completely new people being *constantly* thrown at clients, considering that blogs are something that, while only a small part of the puzzle, are very visible for clients to see/evaluate for quality. It also just has a snowball/demoralizing effect, where people quitting causes other people to quit.
I never had as much issue as many people with the work requirements, but by the time I left they were getting a bit out there with the additional requests for what you had to do every week, even by my "I'm okay with cranking things out" standard. I'm not really sure what a solution to this would be since it seemed like keeping prices low was probably hinging on this. But hopefully things will eventually even out for people there.
Rat an das Management
I never thought I would give this advice, but more management might help (or restructuring how it currently operates so that perhaps there is one company manager who does NOTHING but manage, and more team leaders focused purely on editing or directing AMs, whatever). Multiple times a manager would say “I’ll look into it” then forget to relay the message/concern/question and I’d have to follow up multiple times - etc. It wasn’t that they didn’t care. Everyone is simply so overbooked that a common reply is “we’ll handle this issue later/let’s give it some time” and things snowball when they really don’t have to.
Similarly, echoing another suggestion to have more than annual feedback. I’ve read that millennials in general tend to want to work based on feedback rather than just have a “reflection period” when it’s too late, and I found that to be true. I felt like many times over the year I put in extra effort with the end goal of, “this will be reflected in my performance review, like they said.” Yet once I actually got to that point, it seemed like relatively minor things were being brought up as problems, while these efforts were just seen as “whatever" or completely forgotten by that time. If we had met throughout the year, perhaps both our sides would have been more clear.
It’s nice to be in workplace with so many people your age. It felt very comfortable and inviting. I think management could help to keep people happy (when other things, like cutting down the work requirement, are not possible) by appealing more to this family-feeling without having to really bend over backward. There were many initiatives mentioned over the year but most things got dropped after one try, if that. Ex: There was one “writers meet AMs” meeting to foster communication, yet -- that was so long ago now that all ? of those writers are no longer at the company. Unless it's happened again really recently, in which case, good job. Without consistency, anyway, these gains are soon nothing more than a blurb to put in your Glassdoor replies. Put it on a calendar!
Ich habe mich online beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Februar 2014 bei HubShout (Rochester, NY (Vereinigte Staaten von Amerika)).
Interview was straightforward, basic entry level SEO. They first give you a small test-- it's okay to skip questions (half math / half logic). Do as many as accurately as you can in the time period and you'll be fine. The interview was primarily from a list of 10 or so questions with some room for conversation-- it was more to feel out my basic knowledge of SEO / marketing in general.
Fragen im Vorstellungsgespräch
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